Refund & Return Policy

At Monosole, we want you to love your shoes. If something isn't right, we're here to help with a simple return and exchange process.

Quick Summary

• Return Window: 30 days from the date of delivery
• Condition Required: Unworn, unwashed, with original tags
• Return Authorization Required: Please contact us before sending any items back
• Defective/Wrong Item: Full refund or free replacement, return shipping covered by us

1. Standard Returns & Exchanges

You may request a return or exchange within 30 days of receiving your order.

To qualify, the item must:

• Be in the same condition as received
• Be unworn, unwashed, and unused, with original tags attached
• Be accompanied by your order number or proof of purchase

2. Step-by-Step Return Process

1. Submit a Request — Email us at support@monosole.com with your Order Number, reason for return/exchange, and your preferred size (for exchanges).
2. Receive Authorization (RMA) — Our support team will review your request within 24–48 business hours and provide a Return Merchandise Authorization (RMA) number along with return instructions.
3. Pack & Ship — Securely pack the shoes for shipping. Clearly write your Order Number on the outside of the package.
4. Ship to Our Facility:

Monosole Returns Department
Address: 111 S Jefferson St #100, Casper, WY 82601, United States

Important Note: Items sent back without a return authorization will not be accepted and cannot be refunded.

3. Return Shipping Costs

• Defective, Damaged, or Incorrect Items: Monosole covers 100% of return shipping, or we can send a free replacement without requiring a return.
• Change of Mind / Size Exchange: Customer is responsible for return shipping. We recommend using a trackable shipping service, as we cannot guarantee receipt of returns without tracking.

4. Damaged, Defective, or Incorrect Deliveries

Please inspect your shoes upon arrival. If your package arrives damaged, defective, or contains the wrong item:

• Contact us within 7 days of delivery at support@monosole.com
• Include your Order Number and clear photos of the product and packaging
• We will arrange a free replacement or issue a full refund promptly

5. Refunds & Processing Timeline

• Inspection: Once your return is received and inspected at our Wyoming facility, we'll email you a confirmation of your refund/exchange status.
• Payout: Approved refunds are credited to your original payment method within 5–10 business days.
• Delayed Refunds: Banks may take additional time to post funds. If you haven't received your refund within 15 business days of approval, contact us at support@monosole.com.

6. Non-Returnable Items

• Gift cards
• Final sale / clearance items (clearly marked on the product page)
• Shoes showing signs of wear or use

7. EU 14-Day Cooling-Off Period

For orders delivered to the European Union, customers may cancel or return their order within 14 days for any reason, per EU consumer law. Items must be returned unworn and in original packaging.

8. Contact Us

Brand: Monosole
Support Email: support@monosole.com
Warehouse & Return Address: 111 S Jefferson St #100, Casper, WY 82601, USA